In addition to operational skills, Restaurant Managers need to master various other competencies to be successful in a competitive market.  Below follows a list of some of the key competencies that require ongoing training and development:

  • Appropriate on-the-job experience to gain a full understanding of the restaurant business, all its functions, the different roles and functions and all the related challenges.
  • Excellent interpersonal and social skills to successfully manage relationships with staff, suppliers and clients at all levels.
  • Strong organizational skills to deal effectively with all the administrative, sales, financial and all management aspects of the restaurant business. 
  • Good knowledge and understanding of the hospitality and restaurant industry to design and implement winning business strategies.
  • Competent conflict and complaint resolution skills to deal effectively and efficiently with complaints and thus maintain a harmonious environment for both staff and clientele.

In short the benefits of ongoing training for Restaurant Managers include the following: 

Specific Needs Analysis:

Each restaurant is unique and will have different training requirements. The training offering will therefore take into consideration the different needs of each business and will shape and plan the training program according. 

Train- the-Trainer Programmes:

By teaching Managers how to train they will be better prepared to provide ongoing training to new and existing staff members with the aim of inducting them and keeping them up to speed with all the specific requirements, procedures and standards that are set for each restaurant by the owner(s)

Creating a Learning Environment:

Training breeds a general understanding of the restaurant environment, practices, procedures and requirements and makes it easy for desired behaviours to become common practice and ensure consistency in the way that things are done.

Cross training:

By training managers to have a complete understanding of all the various job functions in a Restaurant, they will be able to transfer these skills to new staff members and in addition, they will be able to step-in and fulfil these roles when necessary. By being able to double-up in different roles the overall productivity of the business can be improved. 

Differentiating Roles:

By enhancing the skills of Restaurant Managers to train others, they will be in a better position to show and act on their leadership potential and this should make them more effective in their management roles. The Manager is not a glorified waiter and by acting with the necessary authority and knowledge, the position of the Restaurant Manager can come to its full potential. 

Growing Leaders:

By providing on-going training for your managers you will grow their leadership potential and improve their ability to:

  • show consideration for the needs of the customer , 
  • lead by example 
  • perform better under stress
  • act with solid verbal communication skills

The Training Programme will include the following topics broken down into a number of chapters. 

  • What is an effective leader?
  • How to motivate your staff?
  • Dealing with problematical customers 
  • Planning and executing strategies 
  • Personal vision, leadership and management principles
  • Interdependence paradigms
  • Effective communication

Training essentials

  • Hire the right person for your brand
  • Introduce a structured training schedule 
  • Make training an on- going process
  • Hold open forums and regular staff meetings
  • Play to an individual’s strengths 
  • Evaluate individual performances
  • Uplift and inspire 


Research had shown that in restaurants where managers are well trained to deal with day to day operations of the restaurant business, staff retention increased with a subsequent positive impact on productivity and the financial bottom line of the business. There is no doubt that training is only an investment and that it contributes to the long term success and sustainability of a business.